Can I return my goods if I'm not happy with them?

Yes.  PROVIZ will accept returned goods within 7 working days (see link to section 5 of T&C doc) and will refund the entire amount of the purchase.  A copy of the invoice that accompanied the order must be included with returns or exchanges.  Please allow 14 days for your refund or to receive any exchanged items.

Please return any returned items to:

The Mews
2 Eversley
Le Mont De La Mare St. Catherine
St Martin
Jersey
JE3 6DB 

Are your products always in stock?

We endeavour to keep all of our items in stock.  If any items are currently out of stock, this will be clearly marked next to that item on the website.

Will there be instructions?

Clear instructions will be included in the packet when you receive them.

How will my products be sent?

All of our products will be posted first class, unless otherwise specified.  Please allow approximately 5 working days for delivery.  PROVIZ will not be held responsible for any delays in delivery caused by industrial action by the postal service.  It is the customer’s responsibility to ensure that the postal address that you give us is correct and accurate.

How much does postage cost?

Postage is free to the UK and Channel Islands. For Europe and International postage, the shipping cost will be clearly stated on checkout. 

Do you deliver abroad?

Yes, we deliver worldwide.

Can I request a faster postal service such as a courier?

Yes.  Please email info@proviz.co.uk for this service. 

What form of payment do you accept?

All major credit and debit cards are accepted.

Do you accept cheques?

No.  All orders need to be processed through the website. 

What are your terms and conditions?

By purchasing a product from www.proviz.co.uk ("the website"), you agree to be bound by our terms and conditions which are published on our terms and conditions section.

VAT

The prices shown for all items are inclusive of UK VAT at 20%, where applicable.  All VAT due is paid by PROVIZ direct to UK customs.  For deliveries outside of the UK, you may be required to pay any applicable sales tax or customs duty charges in your own country.